Frequently Asked Questions
Everything you need to know about your Aula gaming experience.
Are Aula gaming keyboards compatible with both Windows and Mac?
Yes, our keyboards are plug-and-play compatible with Windows and macOS. However, specific driver software for macro programming is currently optimized for Windows systems.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is the warranty policy on mechanical keyboards?
All Aula gaming keyboards come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Can I customize the RGB lighting without software?
Absolutely. Most Aula models feature built-in function keys (FN + specific keys) that allow you to cycle through lighting modes, adjust brightness, and change effect speeds directly on the hardware.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all products. The item must be in its original packaging and in like-new condition to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.